Page 14 - Malaysia Convention & Exhibition Directory 2020-2021
P. 14

The new norm has affected every industry. As economic activities resume, the public has adapted to a compulsory new normal. Face masks, checking body temperature, filling in personal information, scanning QR codes, sanitizing hands before entering stores, standing a metre away at queues – these have all become a part of daily life.
Long before the announcement by the government to reopen on July 1, 2020, the business events or MICE industry had been readying itself for this moment. So, as the big day approached, all that was needed to be done was to enhance and update their Standard Operating Procedures (SOPs) to suit the government’s requirements.
To ensure the health and wellbeing of attendees and employees, venues such as the Kuala Lumpur Convention Centre and the Malaysia International Trade and Exhibition Centre (MITEC) have put in place a set of rigorous SOPs that include:
• Controlled access points with temperature checks, declaration forms, hand sanitizers and face masks
• Capacity control and event set-up and layout to enable social distancing
• Enhanced plans for controlling movement around the venue and queue management
•Increased frequency of routine surface cleaning and disinfecting in all spaces
• New protocols to reduce touchpoints, including contactless transactions
• Air quality control and daily monitoring systems
• ISO 22000 advanced food safety measures
• Continuous staff training
• Public awareness and multimedia displays
• MySejahtera QR code for e-health screening
Plenty has been speculated on what future events would look like once movement restrictions are eased and eventually lifted. COVID-19 poses challenges because of its unpredictability and the way it circulates within communities. The possibilities of its return are still very real.

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